Privacy Policy

TechDeck (Pty) Ltd
Website: www.techdeck.co.za

1. Introduction

TechDeck (Pty) Ltd ("TechDeck", "we", "our", or "us") is committed to protecting your personal information and ensuring that your privacy is safeguarded in compliance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.techdeck.co.za, use our IT services, or interact with us.

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By using our website or services, you consent to the processing of your personal information as described in this policy.

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2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Personal Identification Information

• Full name

• Email address

• Contact number

• Physical and postal address

• Job title and company details

2.2 Technical & Usage Data

• IP address

• Browser type and version

• Operating system and device information

• Browsing actions and patterns

• Log files, cookies, and tracking technologies

2.3 Financial & Transaction Data

• Billing details

• Payment information (limited to what is necessary for transactions)

2.4 Business & Service Information

• Information related to services provided

• Correspondence, inquiries, and support tickets

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you: When you fill out contact forms, request services, or communicate with us.

• Automatically: Through cookies and tracking technologies when you visit our website.

• From third parties: Business partners, service providers, and publicly available sources.

4. How We Use Your Personal Information

We process your personal information for the following purposes:

• To provide, manage, and improve our IT services.

• To communicate with you about your inquiries, service requests, and updates.

• To process transactions, invoices, and payments.

• To improve website functionality and user experience.

• To comply with legal and regulatory obligations.

• To send marketing communications (with your consent).

5. Sharing of Personal Information

We do not sell or trade your personal information. However, we may share it with:

• Service Providers & Partners: Third-party vendors assisting us with IT services, payments, and marketing.

• Regulatory & Legal Authorities: When required by law or to enforce our legal rights.

• Business Transfers: In the case of mergers, acquisitions, or asset transfers.

All third parties are required to adhere to strict confidentiality and data protection measures.

6. Data Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted communications.

• Access controls and authentication mechanisms.

• Regular security audits and updates.

However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

Under POPIA, you have the following rights:

• Right to Access: Request details of the personal information we hold about you.

• Right to Correction: Request correction of inaccurate or outdated information.

• Right to Deletion: Request deletion of personal information where legally applicable.

• Right to Object: Object to certain processing activities, such as direct marketing.

• Right to Data Portability: Request the transfer of your data where applicable.

To exercise these rights, please contact us at info@techdeck.co.za.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. By using our website, you consent to our use of cookies. You can manage cookie settings in your browser.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we will notify you if required by law.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us on our contact details provided on the "contact us" tab.

This Privacy Policy is aligned with POPIA and serves to protect your personal data while ensuring transparency in how we handle your information.